Man and a Van London Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van London provides removal, transport and associated services within its operating areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, company or organisation booking or paying for the services.
1.2 Services means any removal, transport, loading, unloading, packing, storage, waste collection or related services provided by us.
1.3 Vehicle means any van or other vehicle used by us to perform the services.
1.4 Goods means the items and belongings which the client asks us to move, handle, transport, store or dispose of.
1.5 Contract means the agreement between the client and Man and a Van London, which incorporates these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
2.1 Man and a Van London provides removal and transport services for domestic and commercial clients, including moving goods between properties, within buildings, or to and from storage facilities.
2.2 The exact scope of the services for each booking is described in our quotation or booking confirmation, including the collection address, delivery address, date, approximate time window, and any additional agreed tasks.
2.3 We reserve the right to refuse to transport or handle any goods that are unsafe, illegal, hazardous, excessively heavy, or otherwise unsuitable for carriage in our vehicles or by our staff.
3. Booking Process
3.1 A booking request may be made by the client via our online enquiry channels or other methods we make available. A booking is not confirmed until we issue a written quotation or confirmation setting out the agreed details.
3.2 The client must provide accurate and complete information at the time of booking, including:
a. Full collection and delivery addresses and details of access, such as stairs, lifts, parking restrictions and distances from the vehicle to the property.
b. A clear description of the goods to be moved, including approximate quantities, dimensions, and any unusually heavy or fragile items.
c. Any special requirements, such as dismantling or assembling furniture, packing services, or time restrictions at the property.
3.3 Our quotation is based on the information provided by the client. If the information is incomplete or inaccurate, we reserve the right to amend the quotation, adjust the price, or decline the booking.
3.4 Bookings are subject to availability. We do not guarantee availability for any specific date or time until the booking has been confirmed by us.
4. Quotations and Pricing
4.1 Unless stated otherwise, quotations are given on an estimated time and resource basis, taking into account the description of the job, service area, and anticipated duration.
4.2 Quotations may be provided as a fixed price for a specified job or as an hourly rate with a minimum charge. Any pricing structure will be made clear in the booking confirmation.
4.3 Additional charges may apply where:
a. There are delays outside of our control at collection or delivery locations.
b. The work required exceeds the description given at the time of booking.
c. Additional services are requested on the day that were not included in the original quotation, such as extra trips, additional stops, or storage.
d. Parking fees, congestion charges, tolls or similar charges are incurred in providing the services.
4.4 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless otherwise specified.
5. Payments
5.1 Payment terms will be stated at the time of booking. We may require full or partial payment in advance, or payment on completion of the services, depending on the nature of the booking.
5.2 We accept payment by the methods notified to the client in the booking process. The client is responsible for ensuring that payment is made in cleared funds by the due date.
5.3 If payment is not made when due, we reserve the right to:
a. Suspend or refuse to carry out the services.
b. Retain possession of goods in our vehicles or storage until full payment is received.
c. Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
5.4 Where payment is made by a third party on behalf of the client, the client remains ultimately responsible for all amounts due under the contract.
6. Client Responsibilities
6.1 The client is responsible for:
a. Ensuring that they or an authorised representative is present at collection and delivery addresses to direct our staff and sign any relevant documents.
b. Providing safe and suitable access to the property, including making arrangements for parking or any necessary permits in the service area.
c. Packing and securing goods appropriately, unless packing services have been agreed as part of the contract.
d. Disconnecting, defrosting, and preparing appliances prior to removal.
e. Removing any fixtures or fittings unless we have expressly agreed to do this.
6.2 The client must not ask our staff to carry out any work that is unsafe, illegal or outside the agreed scope of services.
6.3 The client must check that nothing has been left behind at the collection address before our staff leave. We do not accept responsibility for items not loaded into the vehicle.
7. Cancellations, Rescheduling and Delays
7.1 The client may cancel or reschedule a booking by giving us notice as soon as reasonably possible.
7.2 We may apply the following cancellation charges, based on when notice is received relative to the booked date and time:
a. More than 72 hours before the scheduled start: no cancellation fee or a nominal administration fee only.
b. Between 24 and 72 hours before the scheduled start: up to 50 percent of the quoted price.
c. Less than 24 hours before the scheduled start or failure to be present at the agreed time: up to 100 percent of the quoted price.
7.3 Any deposit paid may be retained and applied towards cancellation charges where applicable.
7.4 If we need to cancel or reschedule due to circumstances beyond our reasonable control, such as extreme weather, vehicle breakdown, accidents, road closures or staff illness, we will notify the client as soon as possible and offer an alternative date or a refund of any prepayments for services not provided. We are not liable for any indirect costs or consequential losses arising from such cancellations or delays.
8. Access, Parking and Service Area
8.1 The client must ensure that suitable parking is available at both collection and delivery locations, close enough to allow safe loading and unloading. Any parking restrictions, permits, charges or limitations in the service area must be disclosed at the time of booking.
8.2 If we are unable to park within a reasonable distance due to restrictions or lack of information, we may charge for additional time spent carrying goods or rearranging parking.
8.3 We reserve the right to refuse service where access is unsafe, excessively difficult, or otherwise not as described. In such cases, we may treat the booking as cancelled by the client and apply the relevant cancellation charges.
9. Goods Not Accepted for Transport
9.1 Unless expressly agreed in writing, we do not accept for transport or handling:
a. Hazardous, flammable, explosive or toxic materials, including gas cylinders, fuel, chemicals and paint.
b. Illegal items or substances.
c. Perishable goods, including food that requires refrigeration or has a limited shelf life.
d. Livestock, pets or other animals.
e. Valuable items such as cash, jewellery, important documents, artworks or antiques of high value.
9.2 If such items are included in the goods without our knowledge, they are moved entirely at the clients risk and we accept no liability for loss or damage.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as set out in this clause.
10.2 We are not liable for:
a. Loss or damage that arises from the inherent nature of the goods, including fragile or poorly constructed items, or goods that were not adequately packed by the client.
b. Loss or damage caused by war, terrorism, civil unrest, extreme weather, natural disasters, or other events beyond our reasonable control.
c. Indirect or consequential losses, including loss of profit, loss of opportunity, emotional distress or inconvenience.
10.3 Our total liability for any claim in respect of loss or damage to goods, or for any other loss arising from the services, shall not exceed a reasonable and proportionate amount based on the value of the services provided and the typical value of the goods being moved, unless a higher limit has been agreed in writing.
10.4 The client must notify us in writing of any visible loss or damage to goods as soon as reasonably possible and no later than 48 hours after completion of the services. For loss or damage that is not immediately apparent, the client must notify us within 7 days of the services. We may decline to consider claims notified outside these time limits.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Insurance
11.1 We maintain insurance cover appropriate for a removal service operating in our service area. Details of our insurance cover are available on request.
11.2 The client is responsible for arranging any additional insurance they consider necessary to cover the full value of their goods or any special risks.
12. Waste and Disposal Regulations
12.1 Any collection, removal or disposal of waste is subject to applicable waste, environmental and duty of care regulations. We will only remove waste types that we are lawfully permitted to carry.
12.2 The client must accurately describe any items they require us to dispose of. We reserve the right to refuse to collect or dispose of items that are classed as hazardous waste or restricted materials.
12.3 Where we agree to dispose of items on behalf of the client, we will do so through authorised facilities or channels, in accordance with applicable regulations.
12.4 Any fines, penalties or additional charges arising from the clients failure to disclose the nature of waste or from unlawful disposal requested by the client may be charged back to the client.
13. Complaints and Disputes
13.1 If the client is dissatisfied with any aspect of the services, they should raise the issue with us as soon as possible so we can attempt to resolve it promptly.
13.2 Complaints relating to damage, delays or service quality should include supporting information, such as photographs, descriptions and any relevant documentation.
13.3 We will investigate complaints in a fair and timely manner and will seek to reach a reasonable resolution with the client.
14. Data Protection and Privacy
14.1 We collect and process personal data necessary to manage bookings, deliver services, take payment, and communicate with clients. We handle such data in accordance with applicable data protection laws.
14.2 Personal data will only be shared with third parties where required for the performance of the services, for legal or regulatory reasons, or with the clients consent.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular contract.
15.2 Any variation to these Terms and Conditions requested by the client will only be effective if agreed by us in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any contract between the client and Man and a Van London, are governed by and interpreted in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.
17.2 Any invalid, illegal or unenforceable provision shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the client and Man and a Van London in relation to the services, and supersede any prior understandings or agreements, whether written or oral.
18.2 The client acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions or the booking confirmation.
